The first Estonian conference on service design on September 23, 2011, which will take place at the Estonian State Puppet & Youth Theatre. Comference aims to look to the future of services by asking how to develop services in new ways. What could be done to make the customer feel happy instead of being taken advantage of?
Some highlights of what you will hear at the conference. Professor of psychology Göte Nyman from the University of Helsinki and service designer Reima Rönnholm (Palmu Inc.) will debate over the future of services. Sustainable design expert and educator Alastair Fuad-Luke from UK focuses on public services: how to co-design (co-future) in the public sector. Erik Sakkov, member of the management board of Tallinn Airport, and Sirle Arro, cruise and ferry manager of Port of Tallinn, will talk about co-creation in the service sector.
The conference will also provide great practical value via workshops.
Find out more from the conference website:www.servicedesignconference.ee.
Registration to the conference is open! (http://www.servicedesignconference.ee/?page=reg)
source: http://www.creativemetropoles.eu